New 9-1-1 Phone System Number

Strathcona County Emergency Communications Centre is transitioning to a new 9-1-1 phone system effective Monday, September 25, 2017.

What does this mean for the communities we serve? When someone in your service area dials 9-1-1, emergency calls will continue to be received and professionally handled in the same proficient, seamless manner as always. There will be no impact to your residents.

However the long-dial “Alarm Line” number (780-449-6707) that alarm monitoring companies use to contact our centre is changing.

Although some single-family homes use alarm monitoring, the majority of users are multi-family developments, schools, care facilities, public service buildings and commercial businesses. It is important that these facilities are notified of the change so they may advise their respective alarm monitoring contractors. Therefore, to ensure no delays in response are experienced, we ask that you please pass this information on to any facilities in your area of responsibility that engage an alarm monitoring company.

There will be a transition period during which users dialling the old contact number will be call forwarded to the new contact number, including a recorded message advising of the change. This, together with communication from you, will give users in your area ample time to notify their alarm monitoring companies of the change so procedural documentation can be updated with the new number.

Old number (calls will be forwarded until 12/31/2017) – 780 449-6707

New number (effective 09/25/2017) – 780 449-9701